Returns & Refund Policy

A little more confidence in every choice.

We want you to love the jewelry you choose. Eligible standard pieces may be returned or exchanged within 30 calendar days of delivery, with a simple email-first process and careful inspection.

30-Day Return & Exchange Eligibility

• Request a return or exchange within 30 calendar days after delivery, and obtain written authorization before shipping.

• Jewelry must be unaltered and either in resale-ready condition or capable of being restored to that condition, with its original packaging, accessories, grading reports, certificates, and other included documents. Jewelry showing minor wear may still be approved after it is returned for professional inspection and assessment of any necessary repair or restoration costs.

• Email your order number, a detailed reason for the request, and recent, clear photographs of the piece from multiple angles.

• Final approval follows our inspection of the returned item. A service fee does not automatically make a damaged or non-resalable item eligible.

Items Not Eligible for Change-of-Mind Returns or Exchanges

• Requests made after the 30-day window.

• Personalized fine jewelry, including nameplates, except for the engraved-ring exception below.

• Rings that have been modified, altered, or resized after the original purchase.

• Items that have already been exchanged or obtained through a diamond upgrade.

• Custom-designed jewelry made to customer-approved specifications.

Engraved rings: An otherwise eligible engraved ring may be returned after an authorized US$100 engraving-removal charge. This exception does not override the exclusion for a ring that has been resized or otherwise modified.

These change-of-mind exclusions do not limit rights or remedies available for an incorrect item, shipping damage, a verified manufacturing defect, or other circumstances protected by applicable law.

How to Request a Return or Exchange

1. Email Customer Care. Write to hello@ecglosty.com with your order number, a detailed explanation, your preferred outcome (refund, different size, or different style), and current photos from the front, back, sides, and any area of concern.

2. Receive authorization. We review the request and send written instructions, the current authorized return address, and the approved DHL, UPS, or FedEx shipping method. Do not ship jewelry to a public or previously used address.

3. Return the complete item. Securely pack the jewelry and all requested original materials. Follow the authorized tracked and insured shipping instructions and keep your drop-off receipt.

4. Inspection & outcome. Our quality team checks the returned jewelry and confirms the refund, exchange, or any issues requiring your approval. We initiate an approved refund within 7 business days after receipt of the return; your bank or payment provider may take longer to post it.

Exchanges & Price Differences

• You may choose another available size or design after your original item passes inspection.

• For a higher-priced replacement, we confirm the difference and collect payment before fulfillment.

• For a lower-priced replacement, we refund the approved difference to the original payment method where possible.

• If a replacement must be made to order, we confirm the expected production and shipping timeframe before proceeding.

Complimentary Ring Resizing

For eligible standard ring styles, we offer one complimentary resizing within 30 days of the date the ring is ready for shipment, with authorized round-trip shipping included.

• Resizing must be within the range recommended by our jeweler, usually no more than one full U.S. ring size. More extensive changes may require resetting or reconstruction at an additional quoted cost.

• Eternity rings may not be resizable. Custom, previously modified, engraved, or other special designs require an individual feasibility assessment and quote; some may not qualify.

• After the complimentary resizing period or for additional resizing, an approved resize will incur a service fee plus authorized round-trip shipping. We will assess the work and provide a quote for your approval before proceeding.

Shipping, Condition & Service Charges

• For eligible U.S. preference-based returns and exchanges authorized by Customer Care, we provide an approved tracked return shipping arrangement and cover standard authorized round-trip shipping.

• If returned jewelry shows minor wear, our team will professionally inspect it to assess eligibility and any necessary repair or restoration costs. Minor wear does not automatically disqualify a return or exchange. If restoration or replacement of missing documentation is required, we will explain the proposed charges and obtain your approval before paid work begins.

• If an original grading report is missing, a US$200 replacement-report fee may apply when replacement is possible. Paying for a report or repair does not guarantee return or exchange eligibility.

• Jewelry that cannot be restored to resale-ready condition may be declined for a preference-based return or exchange. We will explain the inspection result and return-shipping options.

• Where a stone is missing due to a verified original manufacturing or setting defect, ECGLOSTY covers applicable repair or replacement and authorized shipping under our Warranty Policy.

Orders, Cancellations & Comparison Shopping

Before dispatch, email us promptly if you need to cancel or correct an order. After dispatch, orders cannot be canceled as an ordinary cancellation; eligible standard items may instead be returned after delivery. Custom-order design fees and production terms are addressed in our separate Custom Jewelry Policy.

To protect product quality and fair access, we may review orders that appear intended solely for buying multiple pieces to compare and returning the rest. Where permitted by applicable law, misuse of the return program may affect eligibility. Buying more than one item does not, by itself, establish misuse.

Incorrect, Damaged or Defective Items

If your item arrives damaged, is incorrect, is missing an included component, or may have an original manufacturing defect, email us promptly with your order number and photos or video. We will review the concern and provide a suitable remedy and authorized shipping instructions. Covered ECGLOSTY errors and verified manufacturing defects are handled separately from change-of-mind requests.

Related Policies & Guides

Warranty Policy • Payment Policy • Ring Size Guide

For shipping details, custom orders, and lifetime upgrades, please review the corresponding policies linked from our website footer or contact Customer Care.