Warranty Policy
At ECGLOSTY, we believe every piece of jewelry represents a meaningful moment and deserves lasting care.
Our commitment goes beyond creating beautiful lab-grown diamond jewelry. We stand behind the craftsmanship, materials, and quality of every engagement ring, wedding band, and fine jewelry piece we create.
To provide confidence and peace of mind, ECGLOSTY offers a Limited Lifetime Warranty on eligible jewelry purchases.
ECGLOSTY Limited Lifetime Jewelry Warranty
Our Limited Lifetime Warranty covers eligible ECGLOSTY jewelry against manufacturing defects in materials and craftsmanship for the lifetime of the original purchaser.
This warranty applies to:
- Lab-grown diamond engagement rings
- Wedding rings
- Fine jewelry pieces
- Diamond jewelry settings
- Jewelry craftsmanship
The warranty begins on the original purchase date and remains valid for as long as the jewelry is owned by the original customer.
What Our Warranty Covers
ECGLOSTY’s warranty covers issues caused by manufacturing defects, including:
Jewelry Setting & Craftsmanship
Coverage includes:
✓ Loose or improperly secured gemstones caused by manufacturing defects
✓ Defects in metal craftsmanship
✓ Structural issues caused by production errors
✓ Manufacturing-related defects in prongs, settings, or components
Lab-Grown Diamond Protection
Each ECGLOSTY lab-grown diamond is carefully selected and inspected before shipment.
Our warranty covers:
✓ Diamond security issues caused by manufacturing defects
✓ Problems resulting from improper original setting craftsmanship
Please note that diamonds are extremely durable but can still be damaged by significant impact or improper care.
Quality Inspection Support
If you experience any concerns with your jewelry, our team will evaluate your piece and determine whether the issue qualifies under warranty coverage.
What Our Warranty Does Not Cover
Our warranty does not cover damage caused by normal wear, accidents, misuse, or improper care.
Examples include:
Normal Wear and Tear
Not covered:
- Surface scratches
- Minor dents
- Natural metal wear
- Reduced polish over time
- Wear caused by everyday use
Fine jewelry naturally changes appearance with regular wear and may require professional maintenance.
Accidental Damage
Not covered:
- Lost diamonds or gemstones caused by impact
- Bent, broken, or damaged rings
- Damage caused by dropping or striking the jewelry
- Damage caused by improper handling
Unauthorized Modifications
Warranty coverage does not apply if jewelry has been:
- Resized by another jeweler
- Repaired by a third party
- Modified or altered without ECGLOSTY approval
- Replaced with non-original components
Lost or Stolen Jewelry
ECGLOSTY warranty does not cover:
- Lost jewelry
- Stolen jewelry
- Lost diamonds or gemstones
We recommend customers consider jewelry insurance for protection against loss or theft.
Complimentary Jewelry Inspection
To help maintain the beauty and security of your jewelry, ECGLOSTY recommends regular professional inspections.
During an inspection, our team can evaluate:
- Diamond security
- Prong condition
- Metal structure
- Overall jewelry condition
Regular inspections help identify potential issues before they become larger problems.
Warranty Repair Process
If you believe your jewelry has a manufacturing issue, please follow these steps:
Step 1: Contact ECGLOSTY Support
Contact our customer service team:
Email: help@ecglosty.com
Please provide:
- Order number
- Customer name
- Description of the issue
- Photos or videos of the jewelry
Step 2: Jewelry Evaluation
Our jewelry specialists will review your request and determine whether the issue qualifies for warranty service.
Additional information or inspection may be required.
Step 3: Repair or Resolution
If approved under warranty, ECGLOSTY may provide:
- Complimentary repair
- Replacement of defective components
- Alternative resolution based on the specific situation
Warranty decisions are determined after professional evaluation.
Shipping for Warranty Service
For approved warranty repairs:
ECGLOSTY will provide return instructions.
Customers should:
- Package jewelry securely
- Include required documentation
- Use insured shipping when requested
Shipping responsibilities may vary depending on the warranty situation.
Ring Resizing & Warranty
We understand that finding the perfect ring size can sometimes be challenging.
Ring resizing is not considered a manufacturing defect and may not be covered under warranty.
If you need assistance with resizing, please contact our customer support team.
We recommend reviewing our:
before purchasing your engagement ring.
Diamond Certificate & Warranty Documentation
For eligible lab-grown diamond jewelry, customers should keep all original documentation, including:
- Diamond grading certificate
- Purchase confirmation
- Jewelry documentation
These documents may be required when requesting warranty service.
Transferability of Warranty
The ECGLOSTY Limited Lifetime Warranty applies to the original purchaser only.
Warranty coverage may not automatically transfer to a new owner unless approved by ECGLOSTY.
Frequently Asked Questions
Does ECGLOSTY offer a lifetime warranty on jewelry?
Yes. ECGLOSTY provides a Limited Lifetime Warranty on eligible jewelry purchases, covering manufacturing defects in materials and craftsmanship.
Does the warranty cover lab-grown diamonds?
Our warranty covers eligible issues related to diamond setting and craftsmanship defects. Damage caused by accidents, impact, or improper care is not covered.
Are engagement rings covered by warranty?
Yes. Eligible ECGLOSTY engagement rings are covered against manufacturing defects under our Limited Lifetime Warranty.
Does the warranty cover scratches on my ring?
No. Scratches, polishing needs, and normal signs of wear are considered normal jewelry maintenance and are not covered.
How often should I inspect my diamond ring?
We recommend professional jewelry inspections every:
12 months
Regular inspections help maintain diamond security and jewelry condition.
Can I repair my ECGLOSTY jewelry myself?
No. Unauthorized repairs or modifications may void warranty coverage.
Please contact ECGLOSTY before arranging any third-party repairs.
What happens if my diamond becomes loose?
If your diamond becomes loose due to a manufacturing defect, please contact ECGLOSTY immediately. Our team will evaluate the jewelry and provide appropriate assistance.
Our Commitment to Quality
At ECGLOSTY, every piece of jewelry represents exceptional craftsmanship, responsible sourcing, and lasting memories.
From the selection of each lab-grown diamond to the final quality inspection, we are committed to creating jewelry that you can wear and treasure for a lifetime.
Our warranty reflects our confidence in the quality of our craftsmanship and our dedication to every customer.
Contact Us
For warranty questions, repair requests, or jewelry support:
Email: help@ecglosty.com
Business Hours: Monday - Friday: 8:30 AM - 6:00 PM (UTC+8)