Last Updated: 2026/7/30

At ECGLOSTY, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ECGLOSTY ("we," "our," or "us") collects, uses, protects, and shares your personal information when you visit our website, purchase our jewelry, communicate with us, or use our services.

By accessing or using the ECGLOSTY website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit ECGLOSTY or place an order, we may collect certain information necessary to provide our services, improve your shopping experience, and communicate with you.

The types of information we collect may include:

Personal Information You Provide

When you:

• Create an account
• Place an order
• Contact customer service
• Subscribe to our emails
• Request product information
• Participate in promotions

we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order details
• Customer service communications

Jewelry Purchase Information

When purchasing ECGLOSTY products, we may collect information related to your order, including:

• Purchased products
• Diamond specifications
• Ring size information
• Customization details
• Order history
• Return or warranty information

This information helps us provide accurate fulfillment, customer support, and after-sales service.

Automatically Collected Information

When you browse our website, certain information may be automatically collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Website pages viewed
• Time spent on pages
• Referral source
• Shopping behavior

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

ECGLOSTY uses customer information for the following purposes:

To Process and Fulfill Orders

We use your information to:

• Process payments
• Confirm orders
• Manufacture and prepare jewelry
• Arrange shipping
• Provide tracking information
• Handle returns and warranty requests

To Provide Customer Support

We use your information to:

• Respond to questions
• Provide product recommendations
• Assist with sizing concerns
• Support warranty and repair requests

To Improve Our Website Experience

We analyze website usage information to:

• Improve website functionality
• Optimize product pages
• Improve navigation
• Understand customer preferences

To Send Marketing Communications

With your permission, we may use your information to send:

• New product announcements
• Special offers
• Jewelry guides
• Educational content
• Promotional campaigns

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

3. Cookies and Tracking Technologies

ECGLOSTY uses cookies and similar technologies to improve your browsing experience.

Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand website traffic
• Analyze customer behavior
• Improve website performance
• Provide personalized advertising

Types of Cookies We Use

Essential Cookies

These cookies are required for basic website functions, including:

• Shopping cart functionality
• Account access
• Checkout processing

Analytics Cookies

We may use analytics tools to understand how visitors interact with our website, including:

• Website traffic analysis
• Page performance
• User behavior insights

Marketing Cookies

We may use advertising technologies to provide relevant advertisements, including:

• Retargeting campaigns
• Personalized promotions
• Advertising measurement

You may adjust your cookie preferences through your browser settings.

4. Third-Party Services

To operate our online store and provide services, ECGLOSTY may work with trusted third-party providers.

These providers may include:

Shopify

Our online store is powered by Shopify, which helps us process orders, manage customer accounts, and operate our ecommerce platform.

Shopify may process information necessary to provide secure shopping and checkout services.

Payment Providers

We use trusted payment providers to securely process transactions.

Payment information is processed according to the privacy policies and security standards of the applicable payment providers.

ECGLOSTY does not store your complete payment card information.

Shipping Providers

We share necessary information with shipping partners to deliver your orders, including:

• Name
• Shipping address
• Contact information
• Order details

Marketing & Analytics Providers

We may use third-party services such as:

• Google Analytics
• Google Ads
• Meta Pixel
• Email marketing platforms

These services help us understand customer behavior, measure advertising performance, and improve marketing communication.

5. Email Marketing Communications

If you choose to subscribe to ECGLOSTY emails, we may use your email address to provide:

• Jewelry inspiration
• Product updates
• Exclusive offers
• Educational content
• Shopping reminders

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email.

6. How We Protect Your Information

ECGLOSTY takes reasonable security measures to protect your personal information.

We use:

• Secure website connections
• Trusted payment providers
• Shopify security infrastructure
• Access controls
• Data protection practices

However, no online transmission method or storage system can be guaranteed to be completely secure.

7. Sharing Your Information

ECGLOSTY does not sell, rent, or trade your personal information.

We may share information only when necessary to:

• Complete your order
• Provide customer service
• Process payments
• Deliver products
• Improve our services
• Comply with legal requirements

8. Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information.

These rights may include:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request information about how your data is used

To submit a privacy request, please contact us.

9. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

These rights may include:

• Knowing what personal information is collected
• Knowing how personal information is used
• Requesting deletion of personal information
• Opting out of certain data sharing practices

ECGLOSTY does not sell personal information.

To exercise your California privacy rights, please contact:

Email: help@ecglosty.com

10. Children's Privacy

ECGLOSTY products and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions
• Provide customer service
• Maintain business records
• Meet legal obligations

When information is no longer required, we take reasonable steps to securely remove or anonymize it.

12. International Customers

If you access ECGLOSTY from outside the United States, your information may be processed and stored in countries where our service providers operate.

By using our website, you acknowledge that your information may be transferred and processed according to applicable privacy laws.

13. Changes to This Privacy Policy

ECGLOSTY may update this Privacy Policy periodically to reflect:

• Changes in our business practices
• Legal requirements
• Technology improvements

Any updates will be posted on this page with the revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how ECGLOSTY handles your personal information, please contact us.

ECGLOSTY Customer Support

Email: help@ecglosty.com

Business Hours:Monday - Friday: 8:30 AM - 6:00 PM (UTC+8)

Privacy Policy FAQ

Does ECGLOSTY sell customer information?

No. ECGLOSTY does not sell, rent, or trade customer personal information.

What information does ECGLOSTY collect?

We collect information needed to process orders, provide customer support, improve our website, and communicate with customers.

Is my payment information secure?

Yes. Payments are processed through trusted payment providers and secure ecommerce infrastructure. ECGLOSTY does not store complete payment card information.

Does ECGLOSTY use cookies?

Yes. We use cookies to improve website functionality, analyze website performance, and provide relevant marketing experiences.

How can I request deletion of my personal data?

You can contact ECGLOSTY customer support to request access, correction, or deletion of your personal information.

Our Commitment to Privacy

At ECGLOSTY, trust is the foundation of every customer relationship.

From selecting a lab-grown diamond to completing your purchase, we are committed to protecting your personal information and creating a secure online jewelry shopping experience.

Your privacy, security, and confidence remain our highest priorities.

Contact Information

Email: help@ecglosty.com

Address: Room 10, 23rd Floor, New Trend Centre, 704 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong

Phone: (+1) 21 4939 0410