At ECGLOSTY, we believe your jewelry journey should continue long after your first purchase.

As your life changes, your style, preferences, and milestones may change as well. Our Lifetime Diamond Upgrade Program allows eligible customers to upgrade their ECGLOSTY diamond to a new stone that better reflects their evolving story.

Whether you want a larger diamond, a different shape, or an upgraded specification, our team is here to help you explore new possibilities.

What Is the ECGLOSTY Lifetime Diamond Upgrade Program?

The ECGLOSTY Lifetime Diamond Upgrade Program allows eligible customers to exchange their original diamond for a new diamond of greater value.

Customers can upgrade their:

• Lab-grown diamond engagement ring
• Loose lab-grown diamond
• Diamond jewelry containing eligible stones

The original diamond value may be applied toward the purchase of a new upgraded diamond, subject to the terms of this policy.

Why Choose a Diamond Upgrade Program?

Many customers choose to upgrade their diamond because:

• They want a larger carat size
• Their style preferences have changed
• They want a different diamond shape
• They want a higher clarity or color grade
• They are celebrating a major life milestone

A diamond upgrade allows you to continue your jewelry journey without replacing the meaning behind your original piece.

ECGLOSTY Lifetime Diamond Upgrade Benefits

Eligible customers may enjoy:

✓ Long-term diamond upgrade options
✓ Flexible diamond selection
✓ Professional guidance from jewelry specialists
✓ Access to new diamond collections
✓ Continued support throughout your jewelry journey

Your first ECGLOSTY diamond can become the foundation for future milestones.

Eligibility Requirements

To qualify for the ECGLOSTY Lifetime Diamond Upgrade Program, the original diamond must meet the following requirements:

Eligible Diamond Requirements

The diamond must:

• Be purchased directly from ECGLOSTY
• Have valid purchase documentation
• Include original certification documentation
• Meet ECGLOSTY upgrade eligibility requirements

Jewelry Condition Requirements

The original jewelry piece must:

• Be in acceptable condition
• Include original diamond documentation
• Pass ECGLOSTY inspection

Jewelry with unauthorized modifications may not qualify.

How the Diamond Upgrade Process Works

Upgrading your diamond with ECGLOSTY is designed to be simple and transparent.

Step 1: Contact ECGLOSTY Jewelry Specialists

Contact our customer service team and provide:

• Original order number
• Purchase information
• Diamond certificate information
• Desired upgrade requirements

Our team will review your eligibility and guide you through available options.

Step 2: Select Your New Diamond

After approval, you can explore available upgrade options.

You may choose a new diamond based on:

• Carat weight
• Diamond shape
• Cut quality
• Color grade
• Clarity grade
• Certification

Our specialists can help you select a diamond that matches your preferences and goals.

Step 3: Apply Your Original Diamond Value

Once your upgrade is confirmed:

The eligible value of your original diamond will be applied toward your new diamond purchase.

The final upgrade price will depend on:

• New diamond selection
• Price difference
• Current diamond availability
• Market conditions

Step 4: Quality Inspection & Final Delivery

Before completing your upgrade:

ECGLOSTY will inspect the original diamond and verify:

• Authenticity
• Condition
• Certification information

After approval, your new diamond jewelry will be prepared and shipped according to our standard production and shipping process.

Diamond Upgrade Requirements

To maintain a fair and transparent upgrade program, the following conditions apply:

Minimum Upgrade Value

The new diamond must meet:To be eligible for our diamond upgrade program, the new diamond must be priced at least 2 times (double) the original purchase value of the returned diamond.

Example: If your original diamond was $1,000, the new diamond must be at least $2,000.

Upgrade Value Difference

Customers are responsible for paying the difference between:

• Original eligible diamond value
• New upgraded diamond price

Certification Requirements

Eligible diamonds must have:

• Valid certification
• Matching purchase documentation
• Verifiable diamond information

Lab-Grown Diamond Upgrade Policy

ECGLOSTY specializes in certified lab-grown diamonds and provides upgrade opportunities for eligible lab-grown diamond purchases.

Lab-grown diamonds offer customers the flexibility to:

• Begin with a meaningful first diamond
• Upgrade to a larger stone later
• Explore different diamond shapes
• Celebrate future milestones

Your diamond journey can grow with you over time.

Engagement Ring Diamond Upgrade

Many customers choose diamond upgrades for engagement rings after:

• Anniversaries
• Career milestones
• Family celebrations
• Personal achievements

An engagement ring upgrade allows you to enhance your original ring while preserving the emotional meaning behind it.

Diamond Upgrade Example

For example:

You purchased a:

1.0 carat lab-grown diamond engagement ring

Several years later, you may choose to upgrade to:

2.0 carat lab-grown diamond

The value of your original eligible diamond may be applied toward the new diamond purchase, and you pay the remaining difference.

Important Upgrade Policy Terms

Please note:

• Upgrade eligibility is determined by ECGLOSTY
• Upgrade values are based on current evaluation standards
• Additional costs may apply
• Shipping fees may apply depending on circumstances
• Custom jewelry may require additional review
• Upgrade availability depends on diamond inventory

Diamond Upgrade Exclusions

The following items may not qualify for upgrades:

• Diamonds purchased from other retailers
• Damaged diamonds
• Modified jewelry without approval
• Missing certification documents
• Final sale items
• Non-eligible custom pieces

Diamond Upgrade vs Buying a New Diamond

Customers often ask whether they should upgrade or purchase an additional diamond.

A diamond upgrade may be ideal if you want:

✓ A larger center stone
✓ Improved diamond specifications
✓ A new diamond while preserving your original purchase journey

Purchasing an additional diamond may be better if you want:

✓ Multiple jewelry pieces
✓ A different style collection
✓ Additional diamond investments

Our jewelry specialists can help you choose the best option.

Frequently Asked Questions

Does ECGLOSTY offer a lifetime diamond upgrade program?

Yes. ECGLOSTY offers a lifetime diamond upgrade option for eligible diamond purchases according to the terms of this policy.

Can I upgrade my lab-grown diamond ring?

Eligible ECGLOSTY lab-grown diamond rings may qualify for diamond upgrades.

Please contact our team to confirm eligibility.

How does a diamond upgrade work?

A diamond upgrade allows eligible customers to apply the value of their original diamond toward a new diamond purchase.

Customers pay the difference between the original eligible value and the new diamond price.

Can I upgrade to a larger diamond?

Yes. Many customers upgrade to a larger carat diamond or improved diamond specifications.

Can I change my diamond shape during an upgrade?

Depending on availability, customers may select a different diamond shape during the upgrade process.

Do I need my original diamond certificate?

Yes. Original certification and purchase documentation may be required to verify upgrade eligibility.

Can I upgrade a diamond purchased from another company?

No. The ECGLOSTY Lifetime Diamond Upgrade Program applies only to eligible diamonds purchased directly from ECGLOSTY.

How long does the diamond upgrade process take?

The timeline depends on:

• Diamond selection
• Inspection process
• Production requirements

Typical processing time:

10-20 business days

Our Commitment Beyond Your First Purchase

At ECGLOSTY, we believe every diamond represents a meaningful chapter in your story.

Our Lifetime Diamond Upgrade Program is designed to provide flexibility, confidence, and long-term value throughout your jewelry journey.

Whether you are celebrating an anniversary, a new milestone, or simply choosing a diamond that better reflects who you are today, ECGLOSTY is here to support every step.

Contact ECGLOSTY Diamond Specialists

Interested in upgrading your diamond?

Our jewelry specialists are ready to help.

Email: help@ecglosty.com

Business Hours: Monday - Friday: 8:30 AM - 6:00 PM (UTC+8)

Start your diamond upgrade journey with ECGLOSTY today.