Warranty Policy
Limited Lifetime Manufacturing Warranty
Jewelry holds the moments that matter. ECGLOSTY stands behind the quality of its fine jewelry and provides a limited lifetime warranty against verified defects in materials or workmanship.
What the Warranty Covers
For eligible jewelry purchased directly from ECGLOSTY, this warranty applies to the original purchaser and a verified gift recipient while they own the piece. It includes confirmed original manufacturing defects in settings, prongs, clasps, metalwork, and assembly. Custom-designed and engraved pieces remain eligible for manufacturing-defect coverage.
If our assessment confirms a covered defect, we will repair the item at no charge or, if a suitable repair is not possible, arrange a comparable replacement. ECGLOSTY covers the necessary stone replacement, approved inspection and repair, and authorized shipping in both directions.
Loose or Missing Diamonds and Gemstones
A loose stone that is still available can be reset without a labor charge when the setting is suitable; for a non-warranty service, the customer pays authorized round-trip shipping. A missing stone normally requires payment for the replacement stone and shipping. However, when our inspection confirms that an original setting or manufacturing defect caused the stone to become loose or go missing, ECGLOSTY pays for the necessary replacement stone and authorized shipping.
What Is Not Covered
• Normal wear, scratches, surface marks, gradually worn prongs, or loss of polish.
• Discoloration or damage caused by chemicals, cosmetics, perfume, pools, hot tubs, exposure, or improper care.
• Accidental impact, pressure, misuse, or damage that did not arise from a manufacturing defect.
• Loss, theft, or stones lost or broken for reasons unrelated to a verified original defect.
• Damage caused by alterations, resizing, or repairs performed by a third party. Third-party work does not automatically void coverage for an unrelated defect.
Complimentary Lifetime Jewelry Care
We offer eligible ECGLOSTY jewelry complimentary lifetime inspection, basic cleaning, appropriate tightening or readjustment, and polishing, subject to the suitability of the piece. These are complimentary services; customers pay authorized shipping in both directions. Some conditions or delicate designs may limit the available services. See the Jewelry Care Guide for details.
Before dispatch, eligible engraving and resizing are complimentary. After dispatch, engraving remains labor-free with customer-paid authorized shipping. Eligible standard rings receive one free resize requested within 30 days of the ready-to-ship date, including authorized round-trip shipping. Later or additional approved resizing incurs service and round-trip shipping fees, assessed and quoted for approval before work. Special designs require individual assessment and a quote; some cannot be resized.
How to Request Warranty Service
1. Email hello@ecglosty.com with your order number and photos or a short video. Our initial review is free.
2. If an inspection is needed, Customer Care will email an authorization, the current return address, and tracked shipping instructions. Do not ship jewelry without authorization.
3. After inspection, we explain the findings. For a covered issue, ECGLOSTY pays the approved repair or replacement and authorized shipping. For a non-covered issue, we provide applicable repair and shipping charges for approval before any paid work begins.
This limited manufacturing warranty is not jewelry insurance. Consider separate personal jewelry insurance for loss, theft, and accidental damage. Nothing in this policy limits rights that cannot be excluded under applicable law.
Related Policies & Guides
Returns, Refunds & Exchanges Policy
Contact Customer Care
For questions about an order, cancellation, return, product concern, warranty request, or approved shipping address, email hello@ecglosty.com. Please include your order number and a description of your request. For a product concern, include photos or video if available.
Do not send jewelry to an address from an earlier claim or any unverified address. We provide the current authorized return address and instructions by email.